Terms of Purchase

These Terms of Purchase govern all transactions, purchases, and commercial interactions made by customers on our official website. This set of standardized purchasing terms applies to all visitors, registered users, and customers who browse products, place orders, and purchase our coffee and tea merchandise. By accessing our website and completing any order purchase behavior, customers confirm that they have fully understood and agreed to abide by all purchase rules, service standards, and policy clauses listed below. We formulate open, transparent, and customer-friendly purchase terms to ensure a fair, secure, and consistent shopping experience for every user, with all service standards implemented uniformly across all orders and regions.

1. General Purchase Rules & Currency Standard

All product prices displayed on our official website are clear and final, with no hidden fees, additional service charges, or unexpected surcharges. All transactions on our platform are processed and settled in United States Dollar (USD), which serves as the unified and only settlement currency for all orders. Every price label, order amount, and refund amount on the website strictly follows the unified USD standard to ensure consistent, accurate, and transparent pricing for global customers.
All products displayed on the website are available for global purchasing. We maintain consistent product pricing and service standards for all customers, ensuring equal purchasing rights and service treatment for every user regardless of purchasing region. Any promotional discounts, sitewide offers, and product preferential policies are applicable to all eligible orders in accordance with official activity rules.

2. Order Processing & Shipment Rules

Once customers complete order placement and successful payment, our team will immediately initiate order verification, product inspection, sorting, and packaging procedures. All confirmed paid orders will be processed and arranged for shipment within our standard processing cycle to ensure fast and efficient order fulfillment. We strictly follow standardized shipment sequences to ensure stable and orderly order processing for every customer.
After warehouse shipment, all orders will be delivered through our stable global logistics network. Under normal logistics and customs conditions, customers can expect to receive their ordered products within our standard delivery timeframe. We maintain steady cross-border transportation and distribution arrangements to ensure that orders arrive safely and completely within the predicted cycle. All products are professionally packaged with fresh-keeping and protective materials to avoid flavor loss, damage, or quality problems during transportation.

3. Global Shipping Service Commitment

We provide free worldwide shipping services for all products across the entire website. All orders placed on our platform qualify for zero shipping fee service, with no order amount threshold or regional restrictions. Customers are not required to pay any shipping costs, packaging fees, or logistics handling fees during the entire purchasing and delivery process.
To eliminate cross-border shopping concerns for global users, we fully undertake all tariffs, customs clearance fees, and any other additional expenses incurred during international transportation and customs procedures. Customers do not need to bear any extra charges or handle complex customs formalities by themselves. The entire cross-border delivery process is fully guaranteed by our team, achieving a zero-extra-cost shopping experience for all customers.

4. Return Purchase & After-Sales Rules

We provide a generous and customer-centric return policy for all purchased products. Customers are entitled to apply for product returns within our official valid return period after receiving their orders. Return applications can be initiated for multiple reasonable reasons including personal preference mismatch, unsatisfactory product experience, redundant purchase, or product quality abnormalities. We respect every customer’s shopping experience and legitimize reasonable return demands within the policy scope.
All return applications must comply with basic return conditions. Returned products should remain intact, unconsumed, unopened, and free from artificial damage or improper storage problems, so as to meet official return inspection standards. After receiving and verifying the returned products, our team will conduct comprehensive inspection and confirmation in accordance with unified after-sales specifications.

5. Standard Refund Processing Terms

Once returned products pass our warehouse inspection and fully comply with return policy requirements, we will officially launch the refund procedure. Our refund processing follows a unified and efficient standard cycle. All eligible refunds will be fully returned to the customer’s original payment account within the official processing period. The refund amount is calculated based on the actual payment amount of the original order, with no deduction of handling fees, service fees, or other hidden charges.
For orders involving product quality problems, transportation damage, or our official service responsibility issues, we will strictly implement refund guarantees in accordance with standard after-sales clauses to ensure that customers do not bear any losses caused by non-personal factors. All refund processes are transparent and standardized, with every processing step following unified platform rules.

6. Order Modification & Cancellation Rules

Customers can apply for order information modification or order cancellation freely before the order is shipped. We support free modification of address information, contact information, and product specifications for unshipped orders, as well as full refund cancellation without any deduction. Once the order has completed outbound shipment and entered the logistics transportation process, order cancellation will no longer be available, and customers can only initiate return applications after receiving the products in accordance with after-sales policy rules.

7. Customer Responsibilities & Purchase Specifications

When placing orders, customers shall ensure the authenticity, accuracy, and completeness of the submitted receiving address, contact information, and order notes. Any delivery failure, package return, or order abnormality caused by incorrect information, incomplete address, or unclaimed packages due to personal reasons shall be borne by the customer. Customers are required to check the package and product condition in a timely manner after receiving the goods to confirm order integrity.
All customers shall abide by standardized platform purchase rules and prohibit malicious orders, malicious returns, abnormal transactions, and other behaviors that violate shopping norms. The platform has the right to reject after-sales applications and suspend service eligibility for orders with abnormal transaction behaviors.

8. Consulting & Service Channels

If customers have any questions about order placement, pricing standards, shipping rules, return and refund terms, and other purchase-related matters, all consultation demands can be submitted through the Contact Us page on our official website. Our professional customer service team will provide accurate replies and targeted solutions to ensure that every customer can shop in accordance with clear and standardized purchase terms.

9. Terms Update & Interpretation

We reserve the right to optimize and adjust these Terms of Purchase according to platform service upgrades, business development, and industry standard updates. The latest version of the terms will be displayed on the official website in real time and shall serve as the valid standard for all subsequent purchase behaviors. Continued use of the website and continued order placement by customers will be regarded as recognition and acceptance of the updated purchase terms.

 

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