Refund Policy

This Refund Policy clearly defines the standardized rules for return applications, refund processing, order cancellation, and service guarantees for all products purchased on our official website. The policy applies to all users and customers who browse, order, and purchase our coffee and tea products. We design our refund and return rules to be simple, transparent, and customer-friendly, aiming to provide every shopper with a secure and risk-free shopping experience. All service standards stated below are uniformly implemented for all orders without hidden restrictions or extra charges.

1. General Policy Overview

We adhere to a customer-oriented service principle and provide a generous return and refund mechanism for all onsite products. All goods sold on our website enjoy standardized after-sales protection. Customers can apply for returns and corresponding refunds in compliance with the rules specified in this policy. All order transactions on our website are settled in unified USD currency, and all refunds will be processed based on the actual payment amount of the original order.
Our store provides full-service preferential shopping guarantees including free worldwide shipping and full tariff coverage. We bear all shipping fees, customs duties, and any additional cross-border handling costs throughout the purchasing process. Customers will never bear any extra expenses during order placement, transportation, customs clearance, or after-sales processing.

2. Order Shipment & Delivery Standard

All paid orders will be arranged for shipment within our standard processing cycle after successful payment confirmation. With our stable global logistics system, the overall delivery period is stable and predictable, enabling customers to receive their coffee and tea products efficiently. All products adopt professional packaging to ensure complete product condition and intact taste during cross-border transportation.
In case of abnormal logistics status, delayed delivery, or product damage caused by transportation problems, customers can contact our customer service team to apply for after-sales solutions in accordance with official policy standards.

3. Eligible Return Period

We support a long and flexible return window for all customers. Customers are entitled to initiate a return application within our official valid return cycle after receiving the products. Any return application submitted within the valid period and conforming to return conditions will be accepted and reviewed by our team.
We set no strict threshold for return reasons. Customers can apply for returns for personal preference, taste adaptation, product matching, or other legitimate personal reasons. We fully respect every customer’s shopping experience and recognition of product suitability.

4. Return Conditions & Accepted Scenarios

To ensure fair and standardized after-sales processing, returns need to meet basic condition requirements. Products applying for return should remain unconsumed, unopened, intact in outer packaging, and free from man-made damage, so that the products can be re-sold normally after being returned to the warehouse.
The following scenarios support valid return and refund applications: unsatisfactory personal drinking experience, inconsistent product expectation, redundant purchase, intact but unwanted products, and product quality problems confirmed after receipt. We strictly protect customers’ legitimate shopping rights and will not arbitrarily reject any qualified return application.
Since we provide free shipping and full tariff undertaking services for all orders, no additional fees or shipping costs will be deducted during refund processing for qualified return orders.

5. Refund Processing Timeline & Standard

After we receive and complete the inspection of the returned products and confirm that the products meet the return specifications, we will immediately initiate the official refund procedure. Our unified refund processing cycle is efficient and standardized. All eligible refunds will be completed within the official processing time, and the full payment amount will be returned to the customer’s original payment account.
For orders with confirmed quality problems, abnormal transportation damage, or our service responsibility problems, we will complete refund verification and processing in accordance with policy standards to ensure that customers do not bear any losses caused by non-personal reasons.
All refund amounts are calculated based on the actual payment amount of the customer’s original order. There are no hidden handling fees, service fees, or deduction items in the whole refund process.

6. Order Cancellation Rules

Customers can apply for order cancellation freely before the order is officially shipped. For unshipped orders, we support full refund cancellation without any deduction. Once the order has entered the shipment process and completed outbound delivery, the order cannot be cancelled actively, and customers can only initiate return applications after receiving the goods in accordance with the return policy.

7. Non-Refundable Situations

To maintain standardized operation and fair after-sales rules, partial situations do not support return and refund applications, including products that have been opened, consumed, artificially damaged, improperly stored leading to deteriorated quality, or returned beyond the valid return cycle. In addition, orders with abnormal transactions, malicious return behaviors, or violations of platform shopping norms will not be supported for after-sales refunds.

8. Customer Service Support

If you need to apply for return and refund, inquire about after-sales progress, or consult policy details, you can submit your demand through the Contact Us page on our official website. Our professional customer service team will provide one-to-one guidance for return steps, order verification, and progress inquiry, and efficiently solve all your after-sales problems.
We always take customer experience as the core of after-sales service, adhere to fair, transparent and efficient refund processing standards, and strive to bring every customer a reassuring and satisfying shopping experience.

9. Policy Update Rules

We reserve the right to optimize and adjust the content of this Refund Policy according to service iteration and operational standard upgrades. The updated policy content will be displayed on the official website in real time. All subsequent orders and after-sales services will be implemented in accordance with the latest published policy content.

 

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