Shipping Policy

This Shipping Policy outlines the official shipping processing standards, delivery timelines, customs arrangements, and order shipping rules for all products available on our website. This policy applies to all customer orders, purchases, and delivery services provided by our platform. We formulate standardized and transparent shipping rules to ensure every customer can clearly understand the full order shipping process, enjoy stable delivery services, and complete product receiving procedures with ease. All shipping arrangements strictly follow unified operational standards to guarantee consistent service quality for all users.

1. Order Processing & Shipment Arrangement

Once customer orders are successfully placed and paid, our team will conduct comprehensive order verification, including confirmation of product specifications, purchase quantity, and delivery information. After the order verification is completed, we will start product sorting, quality inspection, and professional packaging work in a timely manner. All in-stock products will be arranged for shipment within our standard processing cycle to ensure efficient order turnover and delivery arrangement.
We adopt standardized food-grade packaging methods suitable for coffee and tea products. Each product will be strictly packaged with protective and fresh-keeping materials to prevent extrusion damage, moisture deterioration, flavor loss, and other problems during long-distance cross-border transportation. Every packaged order will be inspected again before outbound delivery to ensure the integrity and intact state of the products before shipment.
All orders are processed and shipped in the order of payment confirmation. We adhere to a fair and orderly shipment arrangement mechanism without priority processing or delayed processing for any eligible orders, ensuring equal shipping service standards for all customers.

2. Standard Delivery Timeframe

We maintain a stable and efficient global cross-border logistics distribution system. After the order is successfully shipped from the warehouse, the goods will go through standard international transportation and customs clearance procedures. The overall delivery cycle covers international transportation, customs inspection, regional distribution and final delivery, with a stable and unified delivery timeline for all eligible orders.
Under normal logistics and customs conditions, all shipped orders can be delivered to the customer’s designated delivery address within the standard delivery cycle. Minor fluctuations in delivery time may occur due to objective factors including customs inspection progress, regional logistics operation status, and seasonal traffic adjustments. We will always monitor the logistics status of all orders to ensure delivery progress stability as much as possible.

3. Customs & Duty Liability Rules

To provide customers with a worry-free cross-border shopping experience, we undertake all customs-related expenses and responsibilities incurred during the international shipping process. All tariffs, customs inspection fees, cross-border handling fees and other additional expenses generated during customs clearance are fully borne by our platform.
Customers do not need to bear any extra fees or handle any customs clearance procedures personally during the entire order transportation and receiving process. We will complete all formal procedures related to cross-border logistics and customs declaration in accordance with international trade norms and local regulatory requirements, ensuring smooth customs clearance and normal delivery of all orders.

4. Shipping Coverage & Delivery Restrictions

Our shipping services cover global mainstream delivery regions, supporting normal delivery for most international destinations. We maintain stable logistics cooperation channels to ensure the accessibility and stability of cross-border delivery services. For individual regions with special logistics restrictions, policy restrictions or inaccessible distribution conditions, we will automatically block the delivery address during order placement to avoid invalid order generation and abnormal delivery problems.
Customers shall ensure the accuracy and completeness of the reserved delivery address, contact information and receiving notes when placing orders. Failure to deliver normally caused by incorrect address information, incomplete receiving information or unclaimed packages due to customer personal reasons shall be borne by the customer personally. We will not be responsible for secondary delivery losses and order exceptions caused by incorrect customer information.

5. Logistics Status Tracking & After-Sales Handling

After the order is shipped, customers can track the real-time logistics progress of the order through official logistics query channels. For any abnormal logistics conditions including delayed delivery, logistics suspension, package loss or product damage during transportation, customers can submit consultation and feedback through the Contact Us page on the official website. Our team will verify the logistics situation in a timely manner and provide corresponding standardized after-sales solutions according to the actual situation.
We will actively follow up on abnormal order logistics problems, assist customers in verifying transportation exceptions, and properly handle order disputes and after-sales demands caused by logistics problems, effectively protecting customers’ legitimate shopping rights and interests.

6. Delivery Completion & Receipt Confirmation

The order is deemed successfully delivered when the logistics system shows that the package has been signed and received at the designated delivery address. Customers are advised to check the package appearance and product integrity in a timely manner after receiving the goods. If any product damage, missing items or abnormal conditions are found, please contact our customer service team in a timely manner to initiate after-sales verification and processing.
Unclaimed packages returned to the warehouse due to long-term failure to sign for personal reasons will be handled in accordance with our unified after-sales rules. Relevant losses and handling costs arising therefrom shall be borne by the customer.

7. Policy Update Instructions

We reserve the right to adjust and optimize the content of this Shipping Policy according to logistics channel upgrades, international transportation rule adjustments and platform service iterations. The updated policy content will be displayed on the official website in real time and shall serve as the official valid shipping service standard. All orders placed after the policy update will be implemented in accordance with the latest published clauses.

 

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